Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $55 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with money order or cashier’s check. All application fees are nonrefundable.
How do I apply?
Start your application online by clicking HERE. You may also apply in the office.
Which utilities do I pay?
There is a monthly utility fee for water/sewer/trash. Residents are responsible for gas and electric bills. These are sub-metered and the bills that arrive to you are your actual usage.
What is the security deposit?
The security deposit will vary. Please contact the office for up to date information.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays). If rent is still delinquent as of the 11th, an additional $75 late fee is assessed.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Our full pet policy can be viewed HERE.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local XFinity representative!
Can I grill on the property?
No grills are permitted within the community.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Moved in here coming up on a year ago. Apartment is very spacious and reasonably priced. The office staff has been super friendly every time- Anonymous
New Tenant, Chloe in the main office was welcoming, very helpful and most expedient with my application process. the apartment chose was clean and the building I am in seems to be well maintained. I would recommend this complex- Anonymous
I have enjoyed living here, they are updating the amenities and making our experience here even better. The staff is awesome!- Anonymous
Been living here for almost 2 years now and have really only had a few minor issues (anywhere you live will) The office staff are super friendly and helpful. Rent is reasonably priced. The gym and pool are well kept and clean. The apartments themselves are huge compared to other complexes- Google User
A very pet-friendly community, they have a huge 2-acre fenced in dog park that is so convenient for my dog! They have a brand new weight room, cardio room and a sauna that I have access to 24/7. The office staff are very polite and make the community events so fun. The maintenance is available 24/7 and are so quick to respond. Overall I’d give this place a 10/10.- Google Review
5 Star Review: Absolutely loved living here, super nice people all around, the office staff were always so friendly and kind, the buildings themselves were super nice and all in all just an amazing place to live at!- Google Review
Fountian pointe was the only one who handled business- Facebook Review
5 Star Review: Great so far Ashley Roberts and the other lady- Google Review
5 Star Review: Due to work, I have lived in many different apartment complexes and I can honestly say Fountain Pointe is my favorite by a long shot. The complex is gorgeous and has many amenities that other complexes don't. This includes a large dog park, beautiful club house, secure package hubs for deliveries, a convenient app for payment and maintenance request, and many more features.- Apartment Ratings Review